2nd WHV problem d’elligibilite

The following errors have been encountered:

* You are not eligible to use this service as our records indicate that you have not entered Australia on a working holiday visa. Please click here and select the answer most closely fitting your circumstances to find the service appropriate to you.

Voila ce que m indique l application online lorsque je veux faire une demande de 2nd WHV.
Le probleme c’est que j’ai deja fait un an en WHV.
Le plus etrange est que je peux apply pour un 1er WHV.

s’il ya qqu’ un qui a deja eu ce genre de probleme cheers….