Impossible d’obtenir le WHV!!!! HELP!

* You are not eligible to use this service. Please contact your nearest office of this department. Your nearest office can be found at http://www.immi.gov.au.
* You are not eligible to use this service. Applicants for this visa must hold a valid passport issued by a foreign country with which Australia has a working holiday maker arrangement. Please consult help.

Pourtant, je remplis les termes de l’obtention du WHV, age, nationalité etc…
quelqu’un pourrait m’apporter de l’aide please!!!

Merci d’avance!