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Information from another person or organisation
In this request we have asked you to provide information from another person or organisation
about your health, your ability to satisfy public interest visa criteria (including your character
and police history), your English proficiency, or your skills or qualifications. You are allowed
to take longer than the period specified above to provide this information to us.
You must provide us with evidence, within 28 days after you are taken to have received this
letter, that you have requested the information from the other person or organisation. When
the other person or organisation gives you the information you must then give it to us as soon
as possible.
Your information – your privacy
Your visa application contained a Privacy notice about how the department can collect, use
and disclose your personal information, details of which would still apply to information
provided as a result of this letter.
Withdrawing your application
You can withdraw your application at any stage during processing. If any applicant wishes
to withdraw their application, they must advise the department in writing. This advice can
include any number of applicants but must be signed by each person aged 18 years and over.
Contacting this processing office
We prefer contact with this office concerning your application to be electronic via our
website. We try to respond to all online enquiries within seven (7) working days. Please visit
our website available at http://www.immi.gov.au/myvisa/contact
Changes to your circumstances
You are required to tell us about any changes to your circumstances that may affect any
answer to a question in your application form including your name, passport, contact details,
address or family members as soon as possible. This obligation continues until a decision is
made on your visa application, or, if you are currently outside Australia, until your arrival
in Australia. You are required to do this in writing and can use Form 1022 Notification
of changes in circumstances (Section 104 of the Migration Act 1958),which is available
at http://www.immi.gov.au/myvisa/form1022. Failure to notify the department of your new
circumstances can have serious consequences and even if the visa you have applied for is
granted, it may later be cancelled.
Client service information
We value your compliments, complaints and suggestions. Your compliments let us know
where we are performing well and your complaints and suggestions help us improve the
services we provide.
In Australia you can call the Global Feedback Unit on 133 177 between 8:30 am and 4:30
pm Monday to Friday. Further information on our Client Service Charter and how to make a
compliment, complaint or suggestion is available at http://www.immi.gov.au/myvisa/feedback
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